General terms and conditions

General business conditions, which include payment and cancellation conditions and accommodation

regulations (hereinafter referred to as "general terms and conditions" or "T&C")
Sale of stays (accommodation) and related services

These General Terms and Conditions become valid and effective on 15.8.2023. These General Terms and Conditions were on this date at the same time

published. (hereinafter also referred to as "announcement date")
1. Introductory provisions

1.1. These general terms and conditions issued by FRH RKM k.s. Partizánska cesta 580/19, 974 01 Banská Bystrica, Slovak Republic, ID: 50980378, phone: 0947940842, email: ubytovaniejurika@gmail.com (hereinafter referred to as the "Company" or simply the "operator"), refer to reservation of accommodation and related services (hereinafter referred to as "services").
1.2. The customer has the opportunity to reserve services through:
1.2.1. internet reservation system
1.2.2. email reservation
1.2.3. telephone reservation
(hereinafter points 1.2.1, 1.2.2 and 1.2.3 together also as "reservation")
1.3. By reserving services, the customer declares that he has familiarized himself with and understood these GTC. Company is entitled to change these GTC unilaterally, and such a change is effective for customers from on the date of publication of the amended version of the GTC, while the version is decisive for the customer's reservation GTC valid and effective on the day the customer makes the reservation
1.4. Definition of selected terms
1.4.1. Facility means the building of the accommodation facility, including rooms, apartments and all other rooms and buildings located in the building or adjacentof the land, further common parts of the accommodation facility and the adjacent land (i.e. all
parking lots, garden, gazebos and other small buildings belonging to the accommodation facility)
1.4.2. A room is a part of the accommodation facility that is separated from the common parts building with its own entrance door. A room is also considered an apartment or a separate apartment family house or cottage.
1.4.3. A customer, guest or client is a person who uses or is interested in using services provided by the operator.
1.4.4. For the purpose of these GTC, promptly means as soon as possible, no later than 24 hours.
1.4.5. The standard price list is the most up-to-date valid price list for the device's services, which is always there available in the common areas of the facility and at the facility's reception. The client can be standard price list sent to email on request. The standard price list is usually as well published on the website of the operator. The standard price list lists the prices for overnight stays in the rooms as well as the usually provided additional services of the facility. Services which are not listed in the price list, can be negotiated and provided expressly upon request the client and with the consent of the operator.

2. Sale of stays and reservations

2.1. When booking online (website with a reservation system), the price is shown directly onthe relevant website for the selected type of accommodation (types of apartment, number of persons, date etc.). The customer is informed about the options and conditions of online payment directly at the website through which the online reservation is made. After filling them all of the required data required for booking and payment and after confirmation of booking and payment the customer will be sent a booking confirmation to the e-mail address specified by the customer. IN the booking confirmation document contains basic information about the stay and participants stay, reserved and paid services, etc.. In case the customer performs online booking through third-party booking portals, these bookings are managed the terms of these third parties take priority and these GTC will be used in support.
2.2. When booking by e-mail, the customer has the option to contact the operator by e-mail at e- e-mail addresses published on the website of the operator. It is convenient if in an e-mail
the customer states the basic requirements for services (number of persons and age of children, number of rooms, type of room, date – date of arrival and date of departure, first and last name of the customer, any other requirements customer). After receiving the customer's e-mail inquiry, the operator either contacts the customer with a request to clarify and supplement the sent criteria or in the case of a complex inquiry the operator sends the customer a "price offer" of the services to the customer's e-mail address. Priced the offer is usually sent to the e-mail address from which the e-mail inquiry was received to the operator. The reservation made by the customer in this way is the so-called non-binding reservation. The price offer is a non-binding offer, i.e. does not constitute a guarantee for the customer and the right to him selected services, i.e. for specific capacities and type of accommodation capacities, or related services. If by the time the customer's confirmation of interest is delivered to the operator,
termination of the option of booking selected services by the customer (due to unavailable capacity and similar) or price change, the operator will send the customer information about this fact and possibly the operator will propose an alternative solution. In this case, it does not arise for the customer the right to any financial or non-financial compensation or damages. For an alternative offer sent by the operator, the same conditions apply, according to this point of the GTC. In case that:
2.2.1. the services selected by the customer and their price are at the moment of delivery of the confirmation of interest customer to the operator current and valid, or
2.2.2. if these also changed, but the customer shows interest in the changed services or price, i.e. j. will deliver confirmation of interest to the operator the customer makes the payment by bank transfer or otherwise, according to the operator's requirements, and will send the confirmation to the operator in the form requested by him. (payment data and required form confirmation of payment is indicated in the operator's email communication). After payment by the customer of the selected services, a "booking confirmation" document is sent to the customer by e-mail. The customer by delivering the confirmation of interest, he expressly agrees that he is obliged to make a binding reservation make the appropriate payment according to the quotation.
2.3. When making an offline reservation by telephone, the customer has the option to contact the operator by telephone on the phone numbers published on the operator's website. For the procedure at
otherwise, the provisions of point 2.2 apply similarly to telephone offline reservations. In case the customer does not have an e-mail address, the operator will agree with the customer on the method of communication and delivery of documents individually. Common conditions for all types of reservations
2.4. By making a reservation, the customer declares and is responsible for being an adult (age 18 and more than years) and capable of legal acts, i.e. able to acquire rights in its own name and take on responsibilities.
2.5. The contractual relationship between the operator and the customer is created at the moment when the customer is of a document delivered by the operator which bindingly confirms the reservation.
2.6. The customer's reservation is not binding until the document confirming the reservation is delivered for any of the parties (neither for the customer nor for the operator) and the customer does not have the right to reservation of the capacity requested by him, nor the right to the price of the services stated in the price offer, i.e. it goes for a non-binding or just a preliminary reservation. The reservation becomes binding upon delivery of the document "reservation confirmation" by the operator to the customer, after crediting funds to bank account of the operator according to point.                                                                                                                                                                                                                                                                                                                2.7. The day of payment for reserved services is considered the day of crediting funds in the amount determined by the operator (in emails or online, or by phone) to the Company's bank account, or in another form determined by the Company (e.g. payment via a web interface from which the Company receives a confirmation of payment, e.g. in the form of a statement of transactions).
2.8. If the customer does not receive an e-mail message containing the "reservation confirmation" document within 5 working days from the payment of the price of the reserved services, the customer is recommended to contact the reservation department of the operator by phone or e-mail.
2.9. In the event that the customer making the reservation is not a participant in the stay, he is obliged to indicate the name and surname of an adult, e-mail address and telephone number, in whose favor it will be
reservation made.
2.10. After confirming the reservation, the operator guarantees the customer the type of room that is listed in the "reservation confirmation" document. In the event of an operational or capacity need, the operator reserves the right to provide the customer or the participants of the stay with the provision of services in a room of the same or comparable standard as the room type indicated in the "reservation confirmation" document without the customer being obliged to pay an additional payment for the price of accommodation services.
2.11. In the case of a customer's request for the allocation of a specific room in the facility (for example, a specific room number, view, floor, orientation to the world side, etc.), the operator will comply with the request if the capacity and operational capabilities of the facility allow it. In case of non-fulfillment of this requirement, if the capacity and operational possibilities of the equipment do not allow it, the customer has no right to any financial or non-financial compensation or compensation for damage, nor the right
to apply for a claim for this reason. The provider has the right to demand from the customer a fee for fulfilling the request according to this point, in an amount that can be up to 30 percent of the value of the entire stay.
2.12. The contractual parties are the operator and the client. When ordering accommodation or other services by a third party, this person is liable to the operator together with the client as a joint debtor
for all obligations arising from the contract.
2.13. In exceptional cases, the reservation of the stay can also take place in person, in the case of such a reservation, the procedure is carried out appropriately in accordance with these General Terms and Conditions, at the same time, for the stay booked in this way, these General Terms and Conditions apply in their entirety during the stay of the guest.

3. Payment terms

3.1. The customer is obliged to pay the price for the reserved services in full (100%) when making the reservation. (hereinafter also referred to as "reservation deposit")
3.2. The form of payment depends on the chosen method of booking services by the customer (online or offline booking. The operator reserves the right to expand or limit individual payment methods
when booking in relation to individual ways of booking services (online or offline booking) or individual dates or offers. The customer is informed about the payment options
directly on the website through which he makes an online reservation after filling in all the required data and before paying for the reserved services and confirming the order with the obligation to pay, or he is informed about this directly by a worker
the operator by e-mail or by phone when booking offline. For offline reservations, payment is possible by non-cash bank transfer or payment via a payment gateway, unless the operator specifies otherwise.
3.3. Bank fees associated with the payment of the price for the reserved services for the customer are borne in full by the customer.
3.4. The price for accommodation and related services includes value added tax in accordance with the relevant legislation. The price for accommodation does not include local tax, unless the operator specifies otherwise, either on the website or in email communication or advance invoice.
3.5. It is not possible to change the invoicing data after the customer has made the payment during the reservation.
3.6. Combining or cumulating discounts or any promotional offers of the operator is not possible.

4. Changes to the reservation, non-use of the reserved services, cancellation of the reservation, cancellation conditions

4.1. Any changes to the reservation (change of date, change of room type, change of the number of persons or age categories of persons, change of the scope of reserved services – restriction or extension, etc.)
are possible after confirmation of the reservation only if the Company's operational or capacity capabilities allow it. The customer has no legal right to make changes to the reservation after the reservation has been confirmed, if the operator refuses to change the reservation, the customer is not entitled to compensation for damages or any other financial or non-financial payment from the operator.
4.2. The operator reserves the right to individually assess and determine the eligibility of the customer's request to change the confirmed reservation for serious reasons on the part of the customer or person,
who is to be a participant in the stay (e.g. injury, serious illness, death, etc.), while for the purposes of assessing such a customer's request, the customer is obliged to prove to the operator the existence and duration of serious reasons (e.g. by confirmation of hospitalization, medical report, death certificate and Come.). The customer has no legal right to provide a change or any financial or non-financial compensation in these cases.
4.3. In the event that the client will not be able to use up the paid stay and purchased services due to the closed operation of the operator, based on generally binding legal regulations and other regulations of public authorities in connection with the pandemic of the disease COVID-19 caused by the SARS-CoV-2 coronavirus, the client has the right to demand refund of 100% of payment for services that he did not use due to such a shutdown.
4.4. In case of non-use of the reserved services for any reason on the part of the customer or the person who is supposed to be a participant in the stay, or without stating the reasons (non-arrival for the stay, early departure from the stay, later date of the start of the stay), the customer is not entitled to any financial or non-financial compensation , compensation or damages.
4.5. The operator reserves the right to individually assess and determine the legitimacy of the customer's request regarding the provision of any compensation for non-attendance or non-use
reserved services in their entirety for serious reasons on the part of the customer or the person who is to be a participant in the stay (e.g. injury, serious illness, death, etc.), while for the purposes
assessment of such a customer request, the customer is obliged to the operator for the existence and duration prove serious reasons (e.g. by confirmation of hospitalization, medical report, death certificate letter etc.). The customer has no legal right to compensation in these cases.
4.6. At the moment of concluding a distance contract for the provision of services, the customer is not entitled to withdraw from the contract for the provision of services in accordance with § 7 par. 6 letters k) Act no. 102/2014 Coll. about protection
consumer when selling or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws as amended.
4.7. In case of cancellation of the reservation by the customer, the operator shall be liable at the moment of cancellation of the reservation
on the part of the customer, the right to pay a cancellation fee in the amount of 100% of the price of the stay.
4.8. If the guest does not show up for the stay, he will be charged 100% of the total price of the reservation.
4.9. In the event that the terms of withdrawal from the contract or cancellation of the reservation are stated differently on any website on which the operator offers its services, the terms that are
mentioned there. (i.e. the conditions stated on the website, e.g. on third-party booking portals are superior).                                                                                                                                                                                                                                            4.10. If the conditions for withdrawing from the contract or canceling the reservation are stated differently in the operator's email offer to the customer, the conditions stated there apply. (i.e. the conditions stated in the email communication are superior)
4.11. If the conditions for withdrawing from the contract or canceling the reservation are stated differently in the current published price list of the operator's services, the conditions stated there apply. (i.e. the conditions listed in the standard price list are superior)
4.12. Cancellation conditions can be modified by a specific promo campaign of the operator. The operator also has the right to create various business offers and special offers that will have specific cancellation conditions. The client is informed about these during the booking process, either offline or online, and by confirming such a booking, he expresses his agreement with the cancellation conditions.
4.13. The reservation can only be canceled in writing.                                                                                                                                                                                                                                                                                                                                        4.14. The provisions of the cancellation conditions are also applied appropriately in case of partial cancellation of the reservation (shortening of stay, reduction of the number of persons, etc.).
4.15. By reserving accommodation and related services according to these GTC, the customer agrees and acknowledges that the operator is entitled to set off the claim in the event of cancellation of the reservation
the customer to return the price paid by the customer for the reserved accommodation and related services against the operator's claim for payment of the cancellation fee in the amount specified in these
General Terms and Conditions, namely in the amount in which these claims are covered, while the amount exceeding the mutual claims of the customer and the operator will be paid by the operator to the customer in the same way as the payment for reserved accommodation and related customer services was made, depending on the form of realization payment was chosen by the customer when booking the stay, within 14 days from the day following the day of cancellation of the reservation or partial cancellation
reservations or no-shows for the stay. Bank fees associated with the refund of the price are borne in full by the customer.
4.16. The operator is not obliged to provide the customer or the participants of the stay with the reserved services at all or to the agreed extent in the event of the occurrence of circumstances excluding
responsibility. Circumstances excluding liability are obstacles that occurred independently of the operator's will, which prevent the fulfillment of his obligations, and it cannot reasonably be assumed that the operator would avert or overcome this obstacle or its consequences, nor that he could have foreseen this obstacle at the time of the contractual relationship, i.e. the so-called obstacles force majeure (natural disasters,
strikes, war conflicts, disasters, interruption of supplies, etc.), which are not under the control of the operator and which make impossible or disrupt the fulfillment of the operator's obligations. In the event of the occurrence of the so-called force majeure, the operator is obliged to report this fact inform the customer without delay, including the estimated duration. In such a case, the operator will agree with the customer on how to solve the situation individually, while the most common way is to move the date of stay to another period in which the functional operation of the facility is already assumed, or if it is not possible to agree otherwise, the operator will refund the full amount for the stay and related services to the customer. However, the customer does not
the right to compensation for any damage arising as a result of circumstances excluding liability.
4.17. The operator reserves the right to shorten the client's stay and the right to withdraw from the contract for the provision of accommodation services even before the expiration of the agreed time according to the provisions
of the Civil Code in the case of repeated violations of the provisions stated in the accommodation regulations and in the general business conditions (especially smoking, noise, drugs, other addictive substances, etc.), while the client is not entitled to any financial or non-financial compensation, substitute performance or compensation for damages. The operator has the right to refuse to accommodate the client in the event that he has demonstrably committed an offense in the past, or of the crime v
resort. In the case of damage caused by the client, the procedure is in accordance with the provisions of the Civil Code.

5. Complaints about the reservation process

5.1. The customer has the right to provide services in the agreed or usual scope, quality, quantity and time.
5.2. The customer is obliged to make claims from service defects (complaint) without undue delay after finding out the reasons for making a claim, but no later than the next calendar day, otherwise the right to claim expires. The customer has the opportunity to make claims from service defects (complaint) electronically via e-mail sent to the operator's e-mail address or in writing to the address of the company's registered office within the period established in these GTC. In the case of a written claim, the deadline is considered to have been met if the written claim is delivered to the company on the first working day after the customer's right to claim has arisen. In the event of the creation of the right
customer or participant of the stay to make claims arising from service defects during the stay, the customer or participant of the stay is obliged to apply this claim directly at the reception before the end of the stay (until the day of departure) at the latest, otherwise the right to claim expires.
5.3. The customer is obliged to indicate the reservation number when making a claim. The company is entitled to request confirmation of the reservation from the customer. The company after reviewing the claim
decides on the method of handling the complaint immediately, in more complex cases within 15 working days. The deadline for handling the complaint shall not exceed 30 days from the day of its application. For equipment purposes
of the complaint, the customer is obliged to notify the contact details, through which he will be informed about the method of handling the complaint in the event that it is not possible to handle the complaint immediately
after its application. When handling the complaint, the customer is obliged to provide the company with the necessary cooperation required by the company for proper handling of the complaint.
5.4. If the company recognizes the legitimacy of the customer's complaint, it will provide the customer with a substitute performance. In the event that the customer does not agree to the provision of substitute performance or in the event that
the operational or capacity capabilities of the operator do not allow processing a justified complaint in the manner according to the previous sentence, in the case of a justified complaint, the price paid by him for the reserved services will be returned to the customer, or a discount will be provided from the price paid by the customer for the reserved services in the amount determined by the company.
5.5. The company reserves the right to individually assess each case of service complaint and assess the validity of the complaint and the customer's requirements.
5.6. The provisions of Sections 622 and 623 of the Civil Code are applied appropriately to the liability of the operator for service defects.
5.7. The company is not responsible for non-provision of services or non-use of services by customers, or the impossibility of using services booked and paid for by customers in full due to obstacles called force majeure according to point 4. 16 of these GTC.

5.1 Alternative dispute resolution

These General Terms and Conditions and legal relationships arising on their basis are governed by Slovak law. Any disputes arising from these General Terms and Conditions and the Contract will be settled before the competent court in Slovakia
republic. The resolution of Clients' complaints in relation to the Services provided by the Hotel is regulated by the Hotel's Complaints Procedure. In the event that the Client - consumer is not satisfied with the manner in which the Hotel handled his complaint, or believes that the Hotel has violated his rights, the Client has the right to contact the Hotel as a seller with a request for redress. If the Hotel responds negatively to the Client's request according to the previous sentence or to such a request
does not respond within 30 (thirty) days from the date it was sent by the Client, the Client has the right to submit a proposal to initiate alternative dispute resolution to the entity of alternative dispute resolution according to § 12 of Act no. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws. The relevant entities for the alternative resolution of consumer disputes with the Hotel as the seller is: Slovak Trade Inspection, which can be contacted for the stated purpose at the address Central Inspectorate SOI, Department of International Relations and ARS, Prievozská 32, postal folder 29, 827 99 Bratislava, or electronically at ars@soi.sk or adr@soi .sk, or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych -disputes-1/list-of-subjects-of-alternative- solutions-of-consumer-disputes-1, while the Client has the right to choose which of the listed alternative dispute resolution entities to turn to. The client can use the online platform for alternative dispute resolution, which is available at https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute, to submit a proposal for an alternative resolution of their consumer dispute. - resolution/index_sk.htm. You can find more information about the alternative resolution of consumer disputes on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/Alternativne-
solution-of-consumer-disputes.soi

6. Standard services related to accommodation

6.1. Standard equipment and services provided with accommodation in the apartment are:
- bed linen, a small and a large towel in such a number as the number of persons indicated in the reservation
- equipment in the kitchen at least in the range of: refrigerator, microwave oven, electric kettle, cutlery, crockery, glasses (depending on the number of people), one/two plate or stove, small kitchen equipment (pots,
pans, etc.)
- television
- change of bed linen after every sixth night of stay
- toilet equipment in the range of: bathroom mat, shampoo, soap, toilet paper, replenished after every sixth night of stay
- continuous cleaning of the room after every third night of stay, at least in the scope of: vacuuming and washing all floor surfaces, dusting, making the bed, taking out the garbage
- parking for 1 car, for 1 apartment or room (in the case of apartments with a capacity of more than 7 people, two cars)
(hereinafter referred to as "standard services")
In the event of a request for more frequent linen changes or cleaning, the operator charges a fee according to the standard price list.
6.2. As part of the delivery of standard services and equipment, the operator is not responsible for:
- the quality and constant availability of the Internet connection and TV signal, as it is not the provider itself, with the exception of facts caused by the operator
- functionality of any electrical appliances or small equipment (e.g. wine corkscrew) if this was not immediately notified by the customer
- the quality of the equipment in the apartment if it corresponds to the usual quality allowing its use
- security of things in the apartment, beyond normal security (mechanically lockable doors)

7. Other services provided

7.1. Other service is a service that is not provided as standard and is charged according to the price list of additional services in the standard price list, or a service that is not listed in the standard
services of these General Terms and Conditions. The operator does not guarantee the availability of other services. All others, or additional services are provided on a first-come-first-served basis, i.e. are available
limited and their use is largely governed by the order in which customers expressed interest in the given additional service or started using it.
7.2. In case of special requests (baby cot, late check-in or check-out, early check-in or check-out, possibility of accommodation with an animal, etc.), reservation of additional
services (massages, wellness procedures, etc.), the customer is obliged to contact the operator or the reception of the establishment directly. Information about additional services is available on the website, or is provided to the customer or the participants of the stay directly through the reception or is included in the accompanying documents when the booking confirmation is sent to the customer. In the interests of the satisfaction of the customer or the participants of the stay, it is always recommended to inform the customer about all special matters before arriving at the accommodation facility.
7.3. Early or late check-in or late check-out is only possible based on an agreement with the reception. The mentioned additional services can be charged for the amount of €20 or according to the current one
valid standard price list and their provision depends on the operator's current operational and capacity options.
7.4. If the client does not vacate the room by 1:00 p.m., the next night will be charged according to the standard price list. A client who checks in before 8:00 a.m. in the morning, will pay the price of accommodation for the previous night as well
standard price list. If the operational capacity of the accommodation requires it, the client is obliged to end the stay at the standard check-out time, regardless of whether he is willing
pay for the next night. Earlier check in is only possible based on availability.
7.5. Access to the garden belonging to the building and to its equipment (seats, deckchairs, swing, etc.), with the exception of winter months and other operational reasons and with the exception of cases when
The operator promptly and adequately informed about the closure of the garden. The operator does not guarantee the availability of the garden and the available equipment capacity of the garden belonging to the building (number of sunbeds,
swings, etc.). The operator is entitled to close the garden in case of private events or for any other operational reason (e.g. regular maintenance, repairs, climatic conditions - e.g. snow, etc.), while the garden is closed guests are not entitled to use it
7.6. Neither the customer nor the participants of the stay have the right to compensation for damages or any other financial or non-financial compensation due to the fact that for operational reasons (especially capacity) on the part of the operator or the facility, it was not possible to provide the customer or the participant of the stay with additional services in full (e.g. restriction of the garden, unavailability of additional beds,
storage spaces for sports equipment, unavailability of rental facilities, etc.)
7.7. Selected conditions for the provision of other services
7.7.1. The conditions of other (additional) services may be modified beyond the scope of these GTC, and it is at the operator's discretion whether to provide them.

8. Use of the playground

8.1 The playground is the operator's private premises, in a separate closed area, entry to these premises is only at your own risk. Accommodated guests are entitled to use the playground at their own risk (unless the operator decides otherwise).
8.2 The operator makes every effort to ensure order and safety on the playground, but does not guarantee this (e.g. the presence of sharp objects on the playground, inconsistency of elements intended for play - such as swings, slides, etc.). If the user of the playground wants to ensure order and safety on the playground, he is obliged to do so himself. It is recommended to check, for example, the coherence of the elements and the presence of sharp objects before use; the user of the playground is obliged to always proceed with caution when using it, as if safety and order on the playground were not ensured by the operator at all.
8.3Children are only allowed to enter the playground when accompanied by an adult who is fully responsible for the child.
8.4Visitors are obliged to:

-when using the play elements, use them only for what they are intended for, i.e. according to their intended purpose,
 -respect the instructions of the staff,
 -take care of their own safety and the safety of other guests.

8.5It is prohibited on the playground to:

-smoke, consume alcohol, narcotics and psychotropic substances,
-bring in sharp or glass objects,
-damage equipment and play elements,
-bring in bicycles, scooters and other sports equipment (unless the operator specifies otherwise).

8.6 The operator is not responsible for injuries or damage caused by failure to comply with these rules, nor for the loss of personal belongings left on the playground.
8.7 The guest is obliged to pay for damage caused by him to the playground equipment.

9. Personal data protection, Privacy protection

9.1. As an operator, we approach the protection of your personal data responsibly and fully guarantee your right to information. When processing personal data, we follow
Regulation of the European Parliament and of the EU Council 2016/679 (hereinafter referred to as the "Regulation") and Act 18/2018 Coll. on the protection of personal data and on amendments and additions to certain regulations (hereinafter referred to as the "GDPR Act"). When processing personal data, we follow the principles of legality and transparency, limitation of the purpose of processing, minimization of scope and storage. We apply information security management principles aimed at ensuring the confidentiality, availability and integrity of personal data.
9.2. Contact details of the operator: FRH RKM k.s. Partizánska cesta 580/19, 974 01 Banská Bystrica, Slovak Republic, ID number: 50980378, contact person: Tereza Parobeková, tel. 0948559128
9.3. Fundamentally, we process only the personal data of users that the users themselves provide and only for the purpose for which they were provided. Personal data will be processed only during the time necessary to fulfill the purpose of processing, which is given by the question or problem with which the user turns to our company. Provision of personal data is voluntary.
9.4. The purpose of processing personal data is the reason for which the operator processes the personal data of the affected persons in information systems on specifically determined legal bases. Each processing of personal data is based on a specific legal basis and for a specifically determined, authorized and explicitly stated purpose. In order to maintain transparency and
to ensure the clarity of the mentioned information, the individual legal bases and purposes of personal data processing are listed separately in point 8.6 of this article of the General Terms and Conditions.
9.5. In order to maximize the protection of your personal data, we as the operator have taken appropriate personnel, organizational and technical measures. Our goal is to prevent as much as possible, or
reduce the risk of leakage, misuse, disclosure or other use of your personal data. In the event of an event likely to result in a high risk to rights and freedoms
natural persons, as the affected person you will be contacted immediately (Article 34 of the Regulation).
9.6. In the interest of maintaining the principles of personal data processing established by the Regulation as well as the GDPR law, in particular the principles of personal data minimization, we require you as the affected
persons only those personal data that are a necessary legal or contractual requirement for the fulfillment of the purpose of their processing. Please note that failure to provide these mandatory data necessary for concluding the contract may result in not concluding the contractual relationship. Within the framework of the above, personal data is processed in the scope of: name, surname, date of birth, birth number, address of permanent residence, telephone number, electronic mail address (email), number of the relevant identity card - OP or passport.
9.7. The legal basis for the processing of your personal data is primarily Article 6 letter b), c) and f) Regulations for the following purposes:
9.7.1. ECONOMIC AND ACCOUNTING AGENDA
9.7.1.1. The purpose of processing personal data is to process orders, incoming invoices and customer invoicing, contact with the bank, management of the cash register, ensuring cash receipts and expenses, warehouse management, registration of investment property (including automatic depreciation) and small property, management
single/double entry accounting of the organization.
9.7.1.2. In support of this purpose, your personal data is processed on the basis of the following legal regulations:
9.7.1.2.1. Law no. 431/2002 Coll. on accounting, as amended,
9.7.1.2.2. Law no. 222/2004 Coll. on value added tax as amended. 8.7.2. LEGAL RELATIONS
9.7.2.1. The purpose of processing personal data within the scope of the agenda in question is to ensure the management of the legal agenda (e.g. first-instance proceedings, settlement of remedies, settlement of court disputes, representation in legal matters, application of decisions on compensation for damages, recovery of compensation for damages, application of obligations from contracts, proposing measures with organizational-legal reach, actions in
in connection with the concluded agreement on the fulfillment of the duties of the authorized person for the public sector partner, etc.).
9.7.2.2. In support of this purpose, your personal data is processed on the basis of the following legal regulations:
9.7.2.2.1. Law no. 460/1992 Coll. The Constitution of the Slovak Republic, as amended,
9.7.2.2.2. Law no. 40/1964 Coll. Civil Code, as amended,
9.7.2.2.3. Law no. 160/2015 Coll. Civil dispute procedure, as amended,
9.7.2.2.4. Law no. 161/2015 Coll. Civil non-dispute rules, as amended,
9.7.2.2.5. Law no. 162/2015 Coll. Administrative Court Rules, as amended,
9.7.2.2.6. Law no. 300/2005 Coll. criminal law,
9.7.2.2.7. Law no. 301/2005 Coll. criminal code,
9.7.2.2.8. Law no. 71/1967 Administrative Order,
9.7.2.2.9. Law no. 233/1995 Coll. on bailiffs and enforcement activity
(Executive Order) and on the amendment of certain laws as amended
later regulations
9.7.2.2.10. Law no. 372/1990 Coll. on offenses as amended,
9.7.3. ADMINISTRATION OF THE REGISTRY
9.7.3.1. The purpose of processing personal data within the subject agenda is to manage the registry as a proper record of records (keeping a complete and accurate record of records in the registry diary, keeping registers and indexes of records), proper disposal of files (records), ensuring planned disposal of files (records) that are not they are necessary for further activity and the deadlines for their storage have passed, records of incoming and outgoing mail.
9.7.3.2. In support of this purpose, your personal data is processed on the basis of the following legal regulations:
9.7.3.2.1. Law no. 395/2002 Coll. on archives and registries,
9.7.3.2.2. Law no. 305/2013 Coll. on the electronic form of the exercise of the powers of public authorities and on the amendment and supplementation of certain laws (e-Government Act)
9.7.4. EXERCISE OF THE RIGHTS OF THE PERSONS CONCERNED
9.7.4.1. The purpose of processing personal data within the subject agenda is to process requests from natural persons aimed at exercising their rights as data subjects in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such data.
9.7.4.2. In support of this purpose, your personal data is processed on the basis of the following legal regulations:
9.7.4.2.1. specifically Art. 15 to 22 and 34 of the Regulations
9.7.5. RECORDS OF ACCOMMODATED GUESTS
9.7.5.1. The purpose of personal data processing within the subject agenda is the provision of services in the field of accommodation, including pre-contractual relations with accommodated persons. After the conclusion of the accommodation contract, the main purpose is the registration of accommodated guests (maintenance of the book of accommodated guests) in accordance with the relevant legal regulations.
9.7.5.2. In support of this purpose, your personal data is processed on the basis of the following legal regulations:
9.7.5.2.1. Law no. 253/1998 Coll. on reporting the residence of citizens of the Slovak Republic and the register of residents of the Slovak Republic, as amended
9.7.5.2.2. Law no. 582/2004 Coll. on local taxes and the local fee for municipal waste and small construction waste, as amended                                                                                                                                                                                                            8.7.6. REGISTRY OF FOREIGNERS
9.7.6.1. The purpose of processing personal data within the subject agenda is to fulfill the obligations of the operator in accordance with § 111 of Act no. 404/2011 Coll. on the stay of foreigners and on the amendment of some laws in connection with the fact that the operator also accommodates guests - foreigners. In the book of accommodated guests, he states for
for this purpose, the foreigner's personal data to the extent provided by law.
9.7.6.2. In support of this purpose, your personal data is processed on the basis of the following legal regulations:
9.7.6.2.1. Law no. 404/2011 Coll. on the stay of foreigners and on the amendment of some laws in connection with the fact that the operator also accommodates guests - foreigners. For this purpose, the foreigner's personal data is included in the book of accommodated guests to the extent provided by law.
9.7.7. RECORDS OF APPLIED COSTS
9.7.7.1. The purpose of personal data processing within the subject agenda is the application of incurred costs during the provision of accommodation by the operator.
9.7.7.2. In support of this purpose, your personal data is processed on the basis of the following legal regulations:
9.7.7.2.1. Legitimate interest in the sense of Article 6 par. 1 letter f) Regulations. The main legitimate interest is the protection of property and financial interests of the operator.
9.7.8. RECORD OF INITIATIVES/ COMPLAINTS FROM CUSTOMERS
9.7.8.1. The purpose of processing personal data within this agenda is the operator's interest in improving the quality of the services offered and solving any customer complaint. For this purpose, the customer has the right to submit an initiative or complaint in a manner known to him.
9.7.8.2. The processing of personal data is necessary to resolve the initiative/complaint. The legal basis is the fulfillment of obligations arising from the contract.
9.8. As part of the purposes of processing according to point 8.6 of this article of the General Terms and Conditions, no automated decision-making, including profiling, takes place during the processing of your personal data, and there is also no transfer of your personal data outside the EU.
9.9. Your personal data will be deleted after the expiry of the period in accordance with the registry regulations.
9.10. Your rights as a data subject include:
9.10.1. Right of access to personal data
9.10.2. Right to restriction of processing
9.10.3. Right to rectification
9.10.4. Right to erasure
9.10.5. The right to file a motion to initiate proceedings
9.10.6. The right to object
9.10.7. The right to portability of personal data

10. Accommodation conditions – accommodation regulations

10.1 Based on the ordered accommodation, the operator is obliged to accommodate the guest on the day of arrival from 2:00 p.m. no later than 9:00 p.m. Until this time, the operator reserves the room for the guest. If the guest does not start the stay by 21:00 on the day of arrival, the operator can dispose of the room at his discretion. In such a case, it is valid that the guest has cancelled the stay, unless otherwise agreed with the operator.
10.2 The guest is obliged to check out (vacate the room) no later than 10:00 a.m. on the day of the end of the stay.
10.3 The room is considered vacated after the client takes all his belongings out of the room and hands over the keys at the reception and informs the operator of his departure. In the event that the client was granted access to the room using a numerical code or a similar purely electronic method, handing over the keys does not apply as a condition for releasing the room.
10.4 It is possible to stay with a pet in the facility only after agreement with the operator. The operator has the right to allow a stay with the animal under pre-agreed conditions, after payment of a deposit and a fee determined by the operator. For the purposes of these GTC, an animal weighing a maximum of 10 kg (e.g. dog, cat, rabbit and other animals in a cage) is considered a pet. The client must notify the arrival of a pet in advance, i.e. before the first arrival at the facility, and agree on the terms and conditions with the operator in advance, otherwise the operator is entitled not to allow a guest with an animal access to the facility. The operator is not obliged to grant permission to a guest to stay with a pet, the operator may not give permission even without giving a reason. The pet must have a valid vaccination certificate upon arrival and must not be flea-ridden and generally in good health. The animal can only move in the facility on a lead and with a muzzle. The movement of the animal is not allowed on the adjacent recreational land. If the animal contaminates the equipment in any way, the customer who brought it is obliged to remove the contamination immediately. The customer who brought the animal is responsible for damage and pollution caused by the animal, as well as for the animal itself. Bathing an animal is prohibited in the rooms (ie bathing animals in bathtubs, showers or sinks is strictly prohibited).
10.5 In the event that the customer does not report a stay with a pet, which the operator agrees to the customer before starting the stay, in case of unauthorized introduction of an animal into the facility, the customer is obliged to pay the price for a stay with a pet, which is equal to twice the price of the stay that was offered to the customer. At the same time, the operator is entitled to withdraw from the contract immediately, and to end the customer's stay immediately, in this case the customer is not entitled to a refund of any part of the price of the stay. Claims for damages if the animal has caused any damage are hereby not affected.
10.6 In the event that the customer violates the conditions stated in the General Terms and Conditions in the accommodation policy section, the operator is entitled to demand from the customer the payment of a contractual fine in the amount of €55 for each individual breach of obligations, and the customer is obliged to pay the contractual fine without delay. Payment of the contractual penalty does not extinguish the right to compensation for damages. If a different sanction or a different amount of the fine is mentioned in the individual provisions, this other sanction or contractual fine will be applied.
10.7 In the entire facility as well as in all operating areas. The operator is prohibited from smoking tobacco, tobacco products and similar products, except in places reserved and marked for this purpose pictogram. It is forbidden to smoke especially in the rooms and any interiors, smoking is allowed on the balconies. Violation of this obligation is subject to a contractual fine of EUR 100 for each individual breach of obligations, in the case of repeated violations, the operator is entitled to terminate the customer's stay immediately, in this case the customer has no right to a refund of any part of the price of the stay.
10.8 Guests are prohibited from consuming drugs or other narcotics or psychotropic substances in the facility. The guests of the facility are prohibited from excessive use of alcohol in the premises of the facility.
10.9 Reasonable departure of the security service will be charged to the customer who violates the accommodation conditions in accordance with the valid price list of the security service.
10.10 The client may not move the facility without the operator's consent the Operator's equipment or make any modifications or interventions in the Operator's equipment.
10.11 Guests are not allowed to place any objects on external window sills and balcony railings and in common areas (corridors, hall, common room, etc.).
10.12 In the facility, clients are not allowed to use their own electric or gas (portable) appliances. This restriction does not apply to the use of small and common electrical devices (shaver, hair dryer and chargers for common consumer electrical devices).
10.13 For safety reasons, the client is not authorized to leave children under the age of 10 without the supervision of an adult in the facility. The person with whom the child is registered to stay is responsible for the safety and damage caused by children in the facility.
10.14 The client is not authorized to bring weapons and ammunition into the facility.
10.15 The guest is obliged to behave in the room and in the facility in such a way that his behavior does not restrict or disturb other guests. From 22:00 to 06:00, guests are obliged to observe night silence, but the operator reserves the right to organize a social event for guests even after 22:00
10.16 If the client is provided by the Operator with a parking space at immobilization of the client's motor vehicle, the Operator is not responsible for the theft of the motor vehicle, loss or any damage to the client's motor vehicle and things in this motor vehicle.
10.17 In the area, it is possible to start a fire only in a designated fire pit and on barbecue areas, only by a trained person and with the permission of the operator, which is granted for each case individually.
10.18 Public spaces are available for receiving visitors (e.g. common room and spaces outside - the yard behind the building). The guest can receive visitors in the rooms only with the permission of the operator and only between 8:00 a.m. and 9:00 p.m. If the operator agrees with the visit, the visits of the accommodated guests are recorded in the Visit book at the reception. Visits must be reported immediately upon arrival at the reception desk. In case of non-compliance with this regulation, the client whose visit lasted after 9:00 p.m. will be charged fee for an overnight visit in the amount of 50% of the room price per night according to the valid standard price list of the facility.
10.19 Client complaints and possible suggestions for improving the activity. The operator is received in writing by the responsible reception staff.
10.20 Upon arrival at the accommodation, the client is obliged to check the condition of the room and the inventory according to the printed list of the inventory placed in the room, as well as the completeness of the inventory. Any damage or discrepancies must be reported to the reception immediately. If the client does not report any damage or inconsistencies in the room inventory with the actual status, within 6 hours of the accommodation, it is considered that the room was taken over without defects and the room inventory is complete (i.e. the room inventory is as it is on the printed inventory list).
10.21 The client is obliged to close the water taps when leaving the room, turn off electric lighting and all appliances (radio, television, etc.) in the room and adjacent areas, close all windows and balcony doors and close the entrance door to the room. If there is a fireplace in the room, before leaving the room (even during the stay), the client is obliged to make sure that there is no fire in the fireplace, if there is, then put it out before leaving.
10.22 The accommodation must be handed over in the condition in which it was taken over, without damage to structures and equipment, the inventory and equipment of the room must be in the same place and in the same number as on arrival, the kitchen utensils must be washed, dry and stored in the appropriate place, garbage bags they must be taken to the waste containers located in the designated place of the facility. In the event of non-compliance with these conditions, the operator reserves the right to an additional fee for services beyond the agreed upon. Additional service – washing and putting away kitchen utensils, or moving them furniture to its original location is charged a one-time fee of €35. In case of any damage to the inventory or room equipment, the client is obliged to report this situation to the reception before checking out of the accommodation. Upon request, the accommodation facility issues a damage report to the guest. In the case of extraordinary contamination of the room, which is cleaned by the operator, the operator is entitled to charge the client a fee of EUR 35 or the amount according to the standard price list.
10.23 The client is not allowed to take sports equipment and objects into the room, for which a place is reserved for safekeeping.
10.24 If the customer causes the operator any damage to the equipment, ie damage to the operator's property, the operator is entitled to financial compensation on the spot. The amount will be specified either on the basis of the price list freely available at the reception or on the basis of the purchase price, or the operator will unilaterally determine a reasonable price (on the basis of which he can repair the damaged item or procure a new item). In the event that the operator and the customer do not agree immediately and voluntarily on the spot, the operator has the right to call the police patrol to settle the damage. A similar procedure is also applied in case of theft of the room's inventory by the guest.
10.25 In case of loss of the room key, if the guest was provided with a mechanical key, the guest will be charged a fine of €70.
10.26 The operator reserves the right to check the condition and inventory of the room, the payment and consumption of the guest, within 48 hours at the latest from the guest's vacating the room (ie from check-out).
10.27 Any subletting or subletting of rooms or separate rooms of the facility, as well as their use for purposes other than accommodation, or for purposes other than contractually agreed upon, require the prior written consent of the operator.
10.28 The client is not allowed to take the inventory of the room outside the room, and any discovered theft of the inventory of the room will be additionally calculated for payment. (e.g. it is forbidden to take sheets, blankets, bed linen, towels, bath towels, bathrobes, slippers and other equipment and rooms or equipment from the apartment).
10.29 In the event of illness or injury of the client, the employee of the facility reports the request for medical assistance or transportation to the hospital to the relevant medical facility.
10.30 The client and the operator are obliged to comply with the provisions of these accommodation regulations, which are binding for both parties in their entirety. In the event that the guest violates any of the provisions of the accommodation regulations, the operator has the right to withdraw from the contract for the provision of temporary accommodation service before the end of the agreed time and without the client's right to a refund, i.e. in this case, the customer is not entitled to a refund of any part of the price of the stay.
10.31 The operator has the right to enter the room even without the client present, especially if operational or security needs require it. Furthermore, the guest agrees without objection that during the entire duration of his stay, for the purpose of performing his official duties, a maid, maintenance worker, other authorized person or other employee of the operator has the right to enter his room. The operator reserves the right to enter the room in specific cases even when the "do not disturb" sign is posted. By posting the "do not disturb" sign, the guest loses the right to replenish toilet paper, clean the room, change linen on the given day.
10.32 Only a guest can be accommodated in the facility who has ordered and confirmed the services of the accommodation provider or has entered into a contractual relationship at the place of accommodation or is registered for the accommodation. For this purpose, he is obliged to identify himself to the operator upon arrival by presenting his identity card or passport, or in the case of children, an identity card or passport. The registration of the residence of foreigners is governed by a special legal arrangement.
10.33 The fire regulations, the evacuation plan and the direction of evacuation from the facility are posted in a visible and accessible place. Guests are obliged to follow these instructions if circumstances arise for the application of fire regulations.
10.34 Guests are obliged to comply with all operating regulations and conditions of the facility and follow the information boards that are placed in the premises and area of the facility.
10.35 The operator may request the guest's mobile phone number for possible contact outside the facility, as well as the guest's vehicle registration number in case the vehicle needs to be parked,
10.36 It is possible to arrive at the facility by motor vehicle only on the access roads and to park vehicles only in reserved parking spaces for accommodated guests. The parking areas are not guarded by a camera system.
10.37 The operator does not assume responsibility for any damage to the guest's electrical appliances that occurred as a result of fluctuations or power outages. Furthermore, the operator is not responsible for outages and possible damages caused as a result of outages; electricity, water, gas, internet signal, etc. whose supplier is a third party.

11. Another conditions

11.1 The operator is not responsible for:

- theft of the client's belongings in the room or in common parts of the building
- damage or theft of a vehicle or other means of transport in the parking lot belonging to the building

11.2 Furthermore, the operator is not responsible for damage to things brought in and left by the client in the facility. The operator is not responsible for jewels, money and other valuables.
11.3 The operator is not responsible for the client's forgotten and lost belongings in the facility. Found items are sent to the client by mail based on the written request of the client, who will pay all related costs in advance. Found things are stored for a maximum of one month after they were found. In the case of a forgotten item in the accommodation unit, based on the client's written request to find the lost item, it will be taken into account only if the client notifies the forgotten item within 24 hours of check out. The host is not responsible for finding a forgotten item and recovering it, or compensation is excluded. This provision applies to food and drugstores, which will be disposed of when found.
11.4 It is the client's duty to always behave in such a way that his actions do not endanger his health or the health of other guests. The operator is not responsible for possible injuries to the client during the stay.
11.5 The operator can unilaterally decide to waive some conditions in these GTC if they are in favor of the customer.
11.6 For accommodation, a refundable deposit of €100 per accommodation unit (room/apartment) is paid in advance. After checking the room, if there is no damage to things and if the accommodation is left in the condition as specified in the first sentence in point 9.22, the deposit will be returned to the client at the end of the stay.
11.7 The client is responsible for the damages caused by him in full and is obliged to pay the entire amount of the damaged item without delay.
11.8 In case of gross violation of accommodation conditions, including vulgarity, violence, inappropriate behavior, the client may be asked to leave the facility immediately without the right to a refund of the already paid stay, in this case the client is obliged to leave the facility immediately and at the same time in this case the client has no right to a refund no part of the price of the stay. Claims for compensation for damages caused to the operator by the client in the event of a procedure according to this provision are not affected.
11.9 If the guest shortens the agreed stay in the facility, the operator has the right to charge the guest the full amount of the agreed price for the entire duration of the ordered stay.
11.10 The operator reserves the right to provide a discount on the price of accommodation services for children under 3 years of age, up to 100% of the price of the accommodated person. The operator can apply the discount at his own discretion, provided that a bed or extra bed and board are not claimed for the child. The operator reserves the right to change the age category, as well as the amount of the discount provided by him.
11.11 In the event of a significant reduction in the actual number of persons compared to the number of persons ordered, the operator reserves the right to re-evaluate the amount of discounts provided.
11.12 The operator is entitled to withdraw from the contract in particular in the following cases: force majeure or other circumstances for which the operator is not responsible make the fulfillment of the contract impossible; the rooms were reserved for giving misleading or incorrect data or essential facts, e.g. in the person of the guest or the purpose; The operator has a justified reason to believe that the use of the services could threaten the smooth operation, safety or respectability of the facility in public. The operator is entitled to withdraw from the contract also in the event that circumstances arise according to point 10.8, i.e. the client grossly or repeatedly violates the accommodation rules or otherwise disrupts the smooth operation of the facility.
11.13 In the event of withdrawal from the contract by the operator, neither the client nor a third party shall be entitled to compensation for damages.
11.14 Valuables, vouchers and gift vouchers issued by the operator cannot be exchanged for cash, or other forms of money replacing cash. The validity of all vouchers, vouchers and gift vouchers is indicated directly on the printed or electronic version of the value, voucher and voucher. After agreement with the operator, the validity can be extended in case of justified circumstances at the request of the owner of the valuable.
11.15 In the event of an increase in the number of persons exceeding the maximum number of beds in the room during the ongoing stay, the guest will be charged an additional accommodation fee in the amount of 50% of the accommodation price for each day of the stay according to the standard price list.
11.16 The operator is not responsible for possible disagreements or conflicts between the guests of the facility, however, to the extent of legal possibilities, he will take the necessary measures to ensure order in the facility.
11.17 In the event that the customer incurs any damage for which the operator is responsible, according to these GTC or according to applicable regulations, the customer expressly agrees that the maximum damage is limited to the amount of the price of the stay paid to the operator.
11.18 By making a reservation, the client declares that he agrees that the maximum damage that would be caused by the operator, by the provision of any service or that would arise to the client or a third party as a result of the operator's breach of duty is limited to the amount of the price of the stay that he paid to the operator. This amount of damage is foreseen by the client and the operator at the time of the formation of this contractual relationship as a possible consequence of any damage event for which the operator could be liable to the client.

12. Final provisions

12.1 These General Terms and Conditions, as well as all legal relationships arising on their basis and when making a reservation according to these General Terms and Conditions, are governed by the legal order of the Slovak Republic. All legal relationships not regulated by these GTC are governed by generally binding legal regulations valid in the territory of the Slovak Republic.
12.2 If any of the provisions of these GTC is or becomes invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability does not affect the validity and effectiveness of the other provisions of these GTC.
12.3 The General Terms and Conditions are published in the common parts of the facility, further at the Jurika - Liptov reception and on the website jurikaliptov.sk.
12.4 The guest is not entitled to set off any payable and/or non-payable monetary claim against the operator's claim without the written consent of the operator.
12.5 In the event that in a separate document the operator states other conditions than those stated in the General Terms and Conditions, the provisions stated in this other document shall apply. That is The GTC governs the general conditions unless otherwise stated.
12.6 By delivering the reservation to the operator, or in case of unilateral cancellation of the provision of services, or by staying in the facility, clients confirm that they are familiar with these conditions and that they agree with their content without reservation.

These General Terms and Conditions come into force and effect on the date of the declaration stated on the first page of the General Terms and Conditions.